The Oasis Day Spa Customer Bill of Rights

At Oasis Day Spa we are dedicated and devoted to enhancing overall well-being, through a variety of professional services that encourage renewal of mind, body and spirit. To enjoy your experience at Oasis to the fullest, please observe the Customer Bill of Rights, act responsibily and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

As a spa guest, YOU HAVE THE RIGHT TO:

• A clean, safe and comfortable environment.
• Stop a treatment at any time, for any reason.
• Be treated with consideration, dignity, and respect.
• Confidential treatment of your disclosed health information.
• Trained staff who respectfully conduct treatments according to treatment protocols and the spa's policies and procedures.
• Ask questions about your spa experience.
• Information regarding staff training, licensing and certification.

As a spa guest, IT IS YOUR RESPONSIBILITY TO:

• Communicate your preferences, expectations and concerns.
• Communicate complete and accurate health information and reasons for your visit.
• Treat staff and other guests with courtesy and respect.
• Use products, equipment and therapies as directed.
• Engage in efforts to preserve the environment.
• Adhere to the Oasis Day Spa published policies and procedures.